OFFICER COMMUNITY SERVICE CONSULTANT: T.A.S.K GRADE 10

Purpose for the job: To liaise directly with claimants, to assist them with the origination of claims and to liaise with stake holders to improve the RAF brand.

Key Performance Areas                                              

• Provide Client interface of the Fund.
• Representation and promotion of RAF values professionalism.
• Originations of claims excellent ability to interface with claimants in order to promote
  
       understanding of first consultation letter and require thereof.
• To promote the origination of direct claims with the Fund.
• Document administration (maintain records of all documents received /archiving).
• Duplicate checks of claims.
• Liason / information given to claimants regarding represented matters / progress of
  
       claim,   settlement of claim and further advice.
• Stake holder relations management (internal & external / DOT,DOH,SAPS)
• Liason between Direct claims and Claimants, updates ,outstanding information ,offers
  
       of settlement.
• Ad hoc duties / general office administration.
• Public awareness initiative (assistance with the initiation of funeral parlour claims/ mass
  
       Accidents). 
  
   Qualifications & Experience
• Appropriate B Degree or Advanced Diploma @ NQF Level 7 or equivalent.
• Relevant 3 years' experience in the claims environment or Customer service related
  
       work experience.
  
   Behavioral and Technical Competencies required:
  Computer literacy
• Customer service orientation
• General etiquette
• Team player
• Professional conduct.
• Honesty and integrity
• Attention to detail.
• Assertiveness
• Result orientation.
• Communication skills.
• Interpersonal skills and listening skills.
• Solution focused.
• Decision making.
• Analytical thinking.
  
  Remuneration
  Total cost to company applicable to this position is a minimum of R349 998.00 per annum and will be negotiable commensurate with experience. 
  
   NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
  
   
  Closing Date: 11 June 2019.
  
   Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch; e-mail address is CPTRecruitment@raf.co.za  OR hand delivered to 2^nd Floor, Correspondence Department, 1 Thibault Square, Long Street, Cape Town.
  
  
  INSTRUCTION TO PROSPECTIVE APPLICANTS

1. Indicate the name and the reference number for the position you are applying for on the subject line.
2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date.
3. Submit a short CV with a maximum of 5 pages.
4. Please indicate your current salary and salary expectations if considered for the position.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are under represented in terms of our Employment Equity Plan.

Please note that the prospective employees will be subjected to security vetting.

NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.