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Patient Outreach


Through efficient case management, the patient outreach unit will:

  1. Control the medical condition of the patient as far as possible;

  2. Prevent complications and improve the patient ‘s quality of life;

  3. Facilitate the process to equip road accident victim with skills;

  4. Counsel and educate the road accident victim to minimize the need for dependency;

  5. Move the road accident victims from a state of total dependency to one of maximum possible independency.

The Road Accident Fund has two types of case managers; the hospital case manager and the field case managers.

Hospital based case managers are nurses appointed to assess, facilitate and advocate for the comprehensive needs of the MVA victim immediately after being involved in a motor vehicle accident at various hospitals nationwide.

Field based case managers are nurses and occupational therapists appointed to assess, facilitate and advocate for the comprehensive on-going medical needs of the MVA victim at their various home, after being discharged from the a medical facility.

  1. The claims originator will assist the MVA victim in originating his/her claim with the RAF directly without the aid of an attorney

  2. The hospital based RAF case manager will assess serious injury of the MVA victim's daily according to prescribed measurements. Subsequently, the case manager will effectively and efficiently coordinate a plan of care and services by acting as liaison between the patient and care team; monitor the daily progress of MVA victim and transfer this information into the RAF database system.

  3. In the event that the road accident victim is discharged from hospital and presents with life changing consequences and on-going medical needs, he/she will be handed over to the field case manager

  4. Through efficient case management, the patient outreach unit will allocate a field case manager who will: 

                       + Make a home visit to assess the physical environment and medical needs of the client;

                       + Make recommendation in relation to the adaptation of the home environment and ongoing

                                 health care and rehabilitation of the client;

                       + Control the medical condition of the patient as far as possible by referrals to medical professionals/service

                                 providers and make necessary recommendations for wheel chairs, ramps, special ablution and other 


                       + Prevent complications and improve the patient's quality of life by assisting the client and family in appointing

                                 a care giver paid by the RAF;

                       + Make follow up visits and facilitate the process to equip the road accident victim with skills by referral to

                                 special schools;

                       + Counsel and educate the road accident victim to minimize the need for dependency;

                       + Move the road accident victim from a state of total dependency to one of maximum possible independency;

                       + Assist the client in claiming for ongoing medical interventions in relation to  injuries suffered as a      

                                result of  the  accident