a time of great emotional pain and suffering, the RAF extends a consoling arm
to the bereaved through its funeral programme. The programme began in 2014 in
order to take a more proactive approach to supporting families faced with the
financial burden brought about by the death of a loved one during an untimely
accident. Individual have three years to submit their claim for funeral
The previous system was open to abuse. A lack of a service level agreement with funeral parlours also meant standards could not be enforced and several instances were reported of sub-standard services being provided. Another drawback of the lack of a service level agreement was that the RAF had no certainty over the cost of these funerals. The formalisation of a relationship through a tender between the RAF and funeral parlours has ensured these issues have been addressed.
Through this arrangement, the RAF does not intend undermining any of the local businesses as the choice of the funeral parlour still rests entirely with the deceased's family.
A total of 24 funeral parlours have been appointed and between them, they have a presence in all 9 provinces, i.e. in 242 cities, towns or suburbs.
Should the family accept the RAF panel's services, the cost of the funeral is paid by the RAF appointed panel who submits an invoice for the services rendered. Should the family not accept the Fund's panel service, they may use their own funeral parlour, in which case they must pay the funeral parlour and claim the cost back from the RAF.
The RAF only pays for the following:
Transportation of the deceased body;
Provision of the coffin or burial shroud;
Preparation of the deceased body (including embalming);
Storage of the deceased body;
Arranging for issuing of a death certificate;
Burial or cremation of the deceased body;
Hiring of equipment to lower the coffin into the grave; and
The following is excluded:
Family transport; and
You need to attach the following MANDATORY DOCUMENTS Copy of Birth Certificate/ ID /passport of the deceased. Copy of the ID of the family member claiming for the funeral expenses.Affidavit attested to by the family member stating how the accident occurred and stating his/her relationship with the deceased. Medical Records if the deceased died in hospital. Death Certificate BI (Body Identification)/ Post Mortem Embalming Certificate (If applicable) Copy of OAR (Accident Report) reflecting the names of the deceased – Witness statements Affidavit by the investigating Officer where the name of the deceased does not appear on the OARThe Invoice from the Parlour must include the following details: Invoice Date Invoice number Name of the deceased Stamped by the Parlour Signed by the Director of the Parlour Travelled kilometers must include place of accident and place of burial