About Claims
  • How are Claims treated?
  • What is Claims Fraud?
  • Claim Forms
Frequently Asked Questions

  Contact Us
  Physical Address
  2 Eco Glades Office Park
  420 Witch Hazel Avenue

  Tel No: (012) 621 1691
  Fax No: (012) 621 1640
  Emergency Contact Numbers
  Note the following numbers
  in c
ase you are involved in 
witness an accident:

  Police Flying Squad - 10111

  Ambulance - 10177

  Cellphone Emergency - 112 (MTN, Vodacom,

  Cell C and 8ta)

  Difficulty with Emergency Services - 1022

Welcome to the road accident fund

Road transportation is a critical element supporting and directly contributing to growth in any economy. Road accidents are, unfortunately, a negative consequence of this economic growth, affecting both economically active members of our society and other citizens. Free markets, and in particular the private sector, do not fully address the impact of road accidents on society and the economy. The Road Accident Fund (RAF) provides a social security safety net to the country and economy by making available compulsory social insurance cover to all users of South African roads.

The RAF provides compulsory cover to all users of South African roads, citizens and foreigners, against injuries sustained or death arising from accidents involving motor vehicles within the borders of South Africa. This cover is in the form of indemnity insurance to persons who cause the accident, as well as personal injury and death insurance to victims of motor vehicle accidents and their families.​

RAF Claims


Need help with Claim information? RAF takes you through how to claim, who can claim and the process involved.

Patient Outreach Program

Patient Outreach

The case management of the road accident victim within the Road Accident Fund.

RAF intthe Community

Raf in the community

Visit our photo gallery to see some of the work that the Road Accident Fund has been involved in over the years.


 Latest News



The Road Accident Fund (RAF) has steadfastly improved claims processing, expanded its footprint and brought services directly to communities’ doorsteps. This is despite having to cope with a legacy plagued by complex and legalistic hurdles, spiralling costs, insufficient funding to pay claims, and long standing ​insolvency. Read More...

The cold snap sweeping South Africa was no match for car crash victims determined to heed the Road Accident Fund’s (RAF) call to finalise their claims directly during two RAF outreach events in the Western Cape and Free State yesterday (Saturday, 17 September).​